Currently, due to the geopolitical situation, Ushatava cannot guarantee that customers outside the Russian Federation will meet the delivery on time. It is temporarily impossible to return purchasing goods by persons outside the Russian Federation, please take this into account.

Please note that we will not be able to make changes to the paid order (change of color, size, characteristics, number of items). If your order has not yet been transferred to the transport company, it may be canceled. To do this, you need to contact us in an online chat or call: +7 (800) 350-55-32, 1

We do our best to make it more convenient for you to place orders through our website.

You will find some basic information here:

  • placing an order
  • delivery information
  • returning unsuitable items
  • The term of forming an order: 1-3 working days. It can be increased by 2 days during new collection releases and large drops seeing of the large number of orders.

    A paid order cannot be changed. It can be canceled if it has not already been transferred to the shipping company. To do so, please contact us by phone +7(800)350-55-32, ext. 1 or write in online-chat.

    Delivery to remote locations may take longer than the specified time frame.


    Important! The order may be sent with several parcels from different cities (showrooms).

    If you have any questions or wishes about sending your order, please contact us by phone online-chat or +7(800)350-55-32, ext. 1.

    DHL International SHIPPING

    Free delivery and returns on order from 100$(€).For more information read below.

    We work with DHL. And we take care of all your duty tax payments, so your shopping would be more comfortable. Please check if your country is included in the list for such operation.

    Shipping:If your order doesn't exceed 100 euros / dollars, then delivery will cost 20 euros / dollars. If the order is more than 100 euros / dollars, then the delivery will be free.The order may be sent with several parcels from different cities (showrooms).

    Delivery time (excluding the terms of order fulfilling): 2-7 working days, excluding the day of departure, weekends and holidays (depending on the delivery region).

    Delivery interval: 9 a.m.-6 p.m. (Mon-Fri).

    Important! Ushatava takes over all the customs duties and taxes for client’s comfort.

    The term of fulfilling an order in the pre-holiday period may be changed.


    If the purchased item does not suit you in terms of quality or dimensional characteristics, you can quickly and conveniently return it within 14 days from the date you received the order.

    To request a DHL courier call for a refund, you must:

    1. contact us in any convenient messenger;
    2. specify the order number;
    3. specify return items; 
    4. specify the address for calling the courier;
    5. agree on a convenient day for processing the return (weekdays, 9 a.m. - 9 p.m.);
    6. print the invoice, which we will send you by mail;
    7. fill out the return form, put it in the box;
    8. wait for a call from the courier service to clarify all the details;
    9. give the return parcel and the invoice to the DHL courier.

    If it is not comfortable for you to use DHL courier service for a return, you can use any courier service that is convenient for you. In this case, sending the return at the expense of the buyer, the return period is also 14 days.

    After receiving the package, the return will be processed within 10 business days. After processing your refund, the funds will be returned to the card you made the payment with.


    The service of payment by the Internet is carried out in accordance with the Rules of the international payment systems Visa, MasterCard and Payment system MIR on the principles of confidentiality and security of payment. 

    Our company uses modern methods of verification, encryption and transmission of data over closed communication channels.

    To proceed the payment you will need to enter: bank card number, cardholder name, card expiration date, three-digit security code (CVV2 for VISA, CVC2 for MasterCard). 

    All the necessary data is printed on your card itself. The three-digit security code is the three digits on the back of the card.

    Next, you will be redirected to your bank's page to enter the security code that will be sent to you by SMS. If you did not get the security number, then you should contact your bank. 

    Payment on the website is carried out using:

    1. Bank card VISA / MasterCard / MIR.

    Cases of refusal to make a payment:

    1. The bank card details were entered incorrectly;
    2. There are not enough funds to pay by this particular bank card;
    3. The bank card has expired. The validity period of the card, as a rule, is indicated on its front side. You can find out more about the validity period of the card by contacting your bank;
    4. This particular bank card is not intended to make any payments by the Internet. To find more information, contact your bank.

    For payment with a bank card and other issues related to the operation of the site, contact us by phone +7 (800) 350-55-32.1 or write us online.

    The personal information you provide (name, address, telephone, e-mail, bank card number) is confidential and not subject to disclosure. Your credit card information is transmitted only in encrypted form and is not stored on our web server.


    Company name: LLC "Ushatava"
    EIN 200940006012

    Bank details:
    LLC Ushatava
    Current account Number: KZ29914002203KZ00DH9
    Currency: KZT
    Branch: Bereke Bank JSC branch in Almaty

    Mailing address:
    A26F7X6/050000, Republic of Kazakhstan, Almaty city,
    Medeu district, Nursultan Nazarbayev Avenue, house 128, non-residential premises 47
    Tel.: +7(800)350-55-32, extension 1
    E-mail: info@ushatava.com

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